IMPACT OF COMMUNICATION SKILLS ON INDUSTRIAL DEVELOPMENT IN BUSINESS ORGANIZATIONS

Sikiru Issa Nuhu, Israel Segun Ogundele

Abstract


Communication is an essential part of every human being as well as people around us. Organizations can’t act without means of communication or communication skills. Therefore, there are certain communication skills all employers look for in employees. The study investigated the Impact of Communication Skills on Industrial Development in Business Organizations in Kwara State. The study stated three specific purposes from which three research questions and three null hypotheses were derived. The research questions and null hypotheses were formulated to provide statistical validity to the various solutions proffered for the study. The research design for the study was descriptive design. The population of the study consists of four hundred and thirty-eight (438) staff of Olam Flour Mills, Ilorin. A sample of 209 staff was determined from the population using Taro Yamane formula. A structured questionnaire tagged “Impact of Communication Skills on Industrial Development Questionnaire†(ICSIDQ) designed by the researcher was used for data collection. The questionnaire was subjected to face and content validation. The data collected from the study were statistically analysed using frequencies, percentage, mean and standard deviation for personal data of the respondents, and data to answer the research questions. The null hypotheses were tested at 0.05 level of significance using Independent Sample t-test. The findings revealed among others that listening skills have positive impact on industrial development in business organization. It was concluded that communication skills should be monitored and effectively utilized for industrial development. Based on the conclusion, the study recommended amongst others that organization should endeavour to build staff listening skills to improve industrial development in business organization.

Keywords: Communication Skills, Business Organization, Industry, Development, Employers, Employees.


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