MODERN OFFICE AUTOMATION AND ACCOMPANYING CHALLENGES TO SECRETARIES IN PUBLIC SECTOR

Abstract

 

Secretaries are fundamental of every organization. Their roles and involvement in the organizational activities cannot be underestimated as they are considered valuable in the society. Very important information goes through the secretary almost every time which are germane to the successful running and achievement of the organizational goals. As a result it becomes very important for this group of employees to acquire the skills and competences required for modern information processing by taking the advantages which new technology has provided. In spite of the huge opportunities presented by modern technologies, modern office secretaries seem to encounter series of challenges in its adoption as well as utilization. Upon these premise, this study x-ray the emergence of ICT in the business organization, Information and Communication Technologies, the roles of secretaries in an organization, ICT and secretaries, office automation and accompanying challenges to secretaries, and also the challenges of modern office technology to present day. The review concluded that new technology which has to do with the utilization of computer systems and software, and other internet facilities in service delivery seems to have presented some huge challenges to the present office secretaries. It was recommended among others that modern office secretaries should be regularly introduced to emerging technologies which are required in efficiently achieving their daily tasks. Also, modern office secretaries should be effectively engaged via training in the use of every new technology that is relevant and related to their office activities; and that organizations should ensure provision of all modern equipment and facilities to the office of the secretaries.